Legal

Legal information

Last updated: September 9, 2026

Terms of sale

Article 1 — Purpose and scope

These terms of sale (the "Terms") govern every sale concluded between the selling company identified in article 2, operating the site under the DriversLab brand ("DriversLab", "we"), and any consumer customer (the "Customer") on the DriversLab website (the "Site"). Placing an order on the Site implies full acceptance of these Terms, which the Customer acknowledges having read before ordering. DriversLab may amend the Terms at any time; the version applicable to an order is the one in force on the day of that order. The Customer declares that they are an adult natural person, acting for strictly personal purposes unrelated to any professional activity, with full legal capacity.

Article 2 — Seller identity

INTRABYTE — simplified joint-stock company (SAS) under French law, share capital €1,000 Registered office: 99 avenue Achille Peretti, 92200 Neuilly-sur-Seine, France Registration: Nanterre Trade & Companies Register (RCS) 912 861 143 VAT: FR95912861143 President and publication director: Théo de Maleprade Contact: contact@driverslab.com

Article 3 — Definitions

"Map": the engine (and, where applicable, gearbox) calibration file prepared for the Customer's vehicle and made available as digital content in the SmartFlash application. "Tune" (reprogramming): the overall service of preparing the Customer's Map and enabling its installation on their vehicle's ECU. "OBD dongle": the DriversLab hardware device that links the SmartFlash application to the vehicle's ECU through the OBD port; it is a physical good shipped to the Customer. "Application": the SmartFlash mobile application, through which the Customer registers their vehicle, receives their Maps and installs them. "Account": the customer space linked to the Customer's email address, on which their vehicles and Maps are registered. "Stage" and "Options": the calibration levels and additional features (e.g. E85, Pops & Bangs, gearbox optimization) offered on the Site for a given engine. "Factory configuration": the calibration state restored when reverting to stock. Where the ECU's memory could be read and saved when the vehicle was registered, it is the exact state of the ECU before DriversLab's first intervention — including, where applicable, a prior third-party tune. Otherwise, in particular where the ECU's memory cannot be read, it is the manufacturer's original (OEM) calibration, which may differ from the prior state of a previously tuned vehicle.

Article 4 — Products and services

DriversLab sells: (a) Tunes — personalized digital content, prepared for the exact engine, ECU and software version of the Customer's vehicle from a base calibration developed on a dyno; (b) the OBD dongle — a physical good required for installation, bought once and usable afterwards on any supported vehicle; (c) Stages, Options and complementary services (for example build-or-update fees for an additional map). The power and torque gains shown on the Site are measured or modelled at the development level of each engine. They are indicative: the figures obtained on a given vehicle depend in particular on its condition, maintenance, fuel and installed hardware. A difference between indicative and observed values does not constitute a lack of conformity and cannot give rise to compensation, withholding or cancellation, without prejudice to the commercial guarantee of article 10 and the legal warranties of article 11.

Article 5 — Ordering

The Customer configures their order on the Site (vehicle, Stage, Options, hardware), checks the summary, provides their email address and delivery details, then proceeds to payment. Validation of the payment concludes the contract; the Customer receives an email confirmation. The Customer is solely responsible for the accuracy of the information provided, in particular the identification of their vehicle (model, engine, version). Registering the vehicle in the Application verifies the actual ECU: in case of a mismatch with the order, DriversLab informs the Customer and offers the appropriate solution (adjustment, exchange or refund). DriversLab reserves the right to refuse or cancel an order for a legitimate reason, in particular suspected fraud or non-payment of a previous order.

Article 6 — Prices

Prices are displayed in the currency of the Customer's market (for example EUR or CHF), inclusive of taxes, excluding any hardware delivery costs, which are shown before the order is confirmed. The applicable price is the one displayed at the time of the order. DriversLab may change its prices at any time for the future; any change in the applicable VAT rate is automatically passed on.

Article 7 — Payment

Payment is made in full, online, using the methods offered at checkout (bank card and other displayed methods). Instalment payment facilities may be offered by a third-party provider at checkout, under that provider's own terms. Payments are processed by Stripe; the Customer's banking data is entered on Stripe's secure interfaces and never passes through DriversLab's systems. If the payment fails or is declined, no contract is concluded. DriversLab reserves the right to request additional proof in case of suspected fraud and to cancel the order if no answer is received within 7 days.

Article 8 — Delivery

Digital content: the Map is prepared after the Customer registers their vehicle in the Application — usually within hours and at most one (1) working day, unless a particular case is notified to the Customer. It is made available on the Customer's Account in the Application. Hardware: the OBD dongle is shipped to the address given by the Customer, in the countries offered at the time of the order. Indicative lead times and the price of each delivery method are displayed before confirmation. In any event the hardware is delivered no later than thirty (30) days after the order; failing that, the Customer may cancel the hardware sale under the applicable consumer rules, after first requiring DriversLab to deliver within a reasonable additional period. On receipt, the Customer checks the condition of the parcel and reports any damage or missing item to DriversLab without delay, recording the usual reservations with the carrier.

Article 9 — Right of withdrawal

In accordance with EU distance-selling rules, the Customer has fourteen (14) days from receipt of the OBD dongle to withdraw from the hardware purchase without giving reasons. To exercise it, they notify their decision before that period expires by an unambiguous statement sent to contact@driverslab.com — the model form reproduced in the annex hereto may be used; DriversLab then sends them the return label. The hardware must be returned complete, in its original state and packaging. The return is made exclusively using the return label provided by DriversLab — the hardware must reach our logistics warehouse, so no other shipping method is accepted — for a flat fee of fifteen (15) euros deducted from the refund. The refund is made no later than fourteen (14) days after receipt of the returned hardware and verification by our team of its complete condition — contents, accessories and packaging —, using the same payment method. An incomplete or damaged return may give rise to a deduction corresponding to the hardware's depreciation. Digital content: the Map is digital content supplied without a tangible medium, prepared to the specifications of the Customer's vehicle. By confirming the order, the Customer expressly requests that performance begin before the end of the withdrawal period and acknowledges that they lose their right of withdrawal over this digital content once it is made available on their Account. The loss of the statutory right of withdrawal does not affect the "30-day money-back" commercial guarantee of article 10, which remains fully applicable. In practice, the commercial guarantee of article 10 allows the return of the entire order — hardware included — for thirty (30) days: the Customer therefore always benefits from the more favourable of the two regimes.

Article 10 — "30-day money-back" commercial guarantee

In addition to the legal warranties, DriversLab voluntarily offers a commercial guarantee: the Customer may request a full refund of their order within thirty (30) days of their first Map being made available, for any reason. Conditions: (a) the vehicle is restored to its Factory configuration from the Application (a free, unlimited operation) — it is expressly recalled that, within the meaning of article 3, the restored state is the saved pre-intervention state of the ECU where its memory could be read, or otherwise the manufacturer's original (OEM) calibration: in the latter case, a vehicle previously tuned by a third party is restored to the manufacturer calibration, not to its prior modified state; (b) the OBD dongle is returned complete and in good condition within fourteen (14) days of the return approval, exclusively using the return label provided by DriversLab, for the fifteen (15) euro flat fee of article 9, deducted from the refund; (c) the request is sent to DriversLab by email from the Account address. The refund is made no later than fourteen (14) days after receipt of the returned hardware and verification by our team of its complete condition — contents, accessories and packaging —, using the same payment method. This commercial guarantee applies without prejudice to the legal warranties described in article 11, which the Customer enjoys in all cases.

Article 11 — Legal warranties

All products sold by DriversLab are covered by the legal warranty of conformity (for goods and for digital content and services, under the applicable consumer code) and by the warranty against hidden defects. Under the legal warranty of conformity, the Customer has two (2) years from delivery of the good or supply of the digital content to act; they may choose between repair and replacement, subject to the cost conditions provided by law, and are exempt from proving the existence of the defect for twenty-four (24) months (twelve (12) months for digital content supplied in a single act). The legal warranty of conformity applies independently of the commercial guarantee of article 10. Under the warranty against hidden defects, the Customer may act within two (2) years of discovering the defect and choose between cancelling the sale and a price reduction. The legal warranties do not cover: normal wear; defects resulting from abnormal or non-compliant use; defects resulting from the vehicle's condition, lack of maintenance or a pre-existing fault; damage of external origin.

Statutory box required by article D211-2 of the French consumer code

(Courtesy translation — the French statutory wording prevails.) The consumer has a period of two years from delivery of the good to obtain the implementation of the legal warranty of conformity if a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity, not the date on which it appeared. Where the sale contract provides for the continuous supply of digital content or a digital service for more than two years, the legal warranty applies to that digital content or digital service throughout the planned supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or service, not the date on which it appeared. The legal warranty of conformity obliges the professional, where applicable, to provide all updates necessary to maintain the conformity of the good. The legal warranty of conformity entitles the consumer to repair or replacement of the good within thirty days of their request, free of charge and without major inconvenience. If the good is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty. If the consumer asks for the good to be repaired but the seller imposes replacement, the legal warranty of conformity is renewed for two years from the date the good is replaced. The consumer may obtain a price reduction while keeping the good, or end the contract with a full refund against return of the good, if: 1° the professional refuses to repair or replace the good; 2° repair or replacement occurs after a thirty-day period; 3° repair or replacement causes major inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming good, or the costs of installing the repaired or replacement good; 4° the non-conformity persists despite the seller's unsuccessful attempt to bring the good into conformity. The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious as to justify immediate price reduction or termination, without being required to request repair or replacement first. The consumer is not entitled to termination of the sale if the lack of conformity is minor. Any period during which the good is immobilized for repair or replacement suspends the remaining warranty until delivery of the restored good. These rights result from articles L. 217-1 to L. 217-32 of the French consumer code. A seller who obstructs the implementation of the legal warranty of conformity in bad faith incurs a civil fine of up to 300,000 euros, which may be raised to 10% of average annual turnover (article L. 241-5 of the French consumer code). The consumer also benefits from the legal warranty against hidden defects under articles 1641 to 1649 of the French civil code, for two years from discovery of the defect, entitling them to a price reduction if the good is kept, or a full refund against return of the good.

Article 12 — Map licence

Maps, together with the software and calibrations they derive from, remain the exclusive property of DriversLab and its calibration partners. The Customer receives a personal, non-exclusive, non-transferable licence to use each Map, limited to the vehicle (ECU) for which it was prepared. Reading out, extracting, copying, modifying, decompiling, reselling, renting or making a Map available to third parties, in any capacity, is prohibited. Any breach exposes the Customer to termination of their licences and to legal action. The licence does not transfer automatically with the vehicle. Upon resale, the Customer may request the transfer of their licences to the new owner's Account, for the same vehicle (identical VIN), for a transfer fee of ninety-nine (99) euros. Absent a transfer, the Customer must restore the vehicle to its Factory configuration before the sale (see article 15).

Article 13 — Customer obligations

The Customer is responsible for: — the accuracy of the information provided when ordering and registering the vehicle; — the sound mechanical condition and maintenance of their vehicle in line with the manufacturer's recommendations — the Tune is intended for a healthy vehicle and does not fix any pre-existing fault; — following the Application's instructions during installation, in particular: a well-charged battery (charger recommended), engine off, never deliberately interrupting a write in progress; — using the tuned vehicle in compliance with the applicable regulations (see article 14); — the declarations incumbent on them, in particular to their insurer and the registration authorities.

Article 14 — Regulatory warnings, insurance and manufacturer warranty

Regulations: modifying the engine map may change the vehicle's technical characteristics to the point of constituting a notable transformation under the applicable regulations (in France: articles R321-16 and R322-8 of the highway code). The modified vehicle may no longer conform to its original certificate of conformity; its use on public roads may then be subject to a new approval and an update of the registration certificate, steps which are exclusively the owner's responsibility. Failing that, use of the modified vehicle may be limited to closed roads or track use. The Customer acknowledges having been informed of these rules; compliance is their sole responsibility. Insurance: a Tune may constitute an aggravation of risk within the meaning of insurance law. It is up to the Customer to declare the modification to their insurer, before or after subscription depending on their situation; failing that, the insurer may refuse cover, apply a surcharge or invoke the nullity of the policy. DriversLab cannot be held liable for an insurer's refusal to intervene or for a surcharge. Manufacturer warranty: the vehicle manufacturer may refuse its warranty on the grounds of a reprogramming, including after a restore to stock if it manages to establish the modification. DriversLab designs its solution so that the restore is generally not visible, without being able to guarantee it as manufacturer tools evolve. No compensation may be claimed from DriversLab if the manufacturer refuses its warranty.

Article 15 — Reversibility and resale of the vehicle

The vehicle's exact factory file is stored and the Customer may, at any time and free of charge, restore their vehicle to its Factory configuration from the Application, then reinstall their Map, without any limit of duration or number of operations. When reselling the vehicle, it is up to the Customer to restore it to its Factory configuration beforehand or, failing that, to inform the buyer of the modification, in line with their obligation of conforming delivery. Licences may be transferred to the new owner of the same vehicle under the conditions of article 12 (99-euro transfer fee); absent a transfer, DriversLab recommends restoring to stock before any sale.

Article 16 — Liability

DriversLab designs its calibrations to stay within the tolerances of the vehicle's components. Its liability cannot however be engaged for: breakdowns or damage resulting from the vehicle's pre-existing condition, wear, lack of maintenance or abnormal use; the wear or mechanical failure of vehicle components occurring while the tuned vehicle is in use, where the Map operated within the parameters it was designed for; use in competition or on track; hardware or software modifications made by third parties; the consequences of inaccurate information provided by the Customer; non-compliance with the obligations of article 13 and the rules of article 14; indirect damage — in particular vehicle immobilization, loss of use, loss of value, towing costs or loss of earnings; force majeure. To the fullest extent permitted by applicable law, no liability other than that provided for in this article and by mandatory legal provisions — in particular the legal warranties, defective-product liability and compensation for personal injury — may be sought against DriversLab in connection with the purchase or use of its products. Previously modified vehicles — masked faults resurfacing: some third-party tunes disable vehicle functions or diagnostics (for example the EGR valve, DPF, AdBlue/SCR system, or cleared fault codes) and can thereby mask an existing hardware fault — including without the knowledge of a later buyer of the vehicle, who may be unaware it was modified. As DriversLab Maps are built from a clean factory base, installing a Map or restoring the Factory configuration can bring these previously masked faults back to the surface (warning lights, limp mode, malfunctions tied to the failing component). This reappearance reveals a pre-existing condition of the vehicle: it is neither a defect of the Map nor damage attributable to DriversLab, and gives rise to no compensation. Under no circumstances does DriversLab reinstall a calibration intended to mask a fault or defeat an emissions-control device. It is up to the Customer to have the affected component repaired or, where applicable, to order the corresponding Option offered by DriversLab, solely under the conditions and within the limits of the applicable regulations (in particular for off-road use). If a manufacturer software update (in particular over-the-air) overwrites the Map or temporarily makes the ECU impossible to reprogram, DriversLab rebuilds the Customer's map free of charge as soon as support is restored, without this delay giving rise to compensation. In any event, DriversLab's liability is limited to the amount of the order concerned, except in cases of gross negligence or wilful misconduct, personal injury or mandatory legal provisions to the contrary.

Article 17 — Personal data

The Customer's data is processed in accordance with the privacy policy available on this page, which describes the processing operations, their purposes and the Customer's rights (access, rectification, erasure, objection, portability).

Article 18 — Mediation and disputes

In case of a complaint, the Customer first contacts DriversLab customer service: contact@driverslab.com. An answer is provided within one (1) month at most. If no amicable solution is found, the consumer Customer may refer the matter free of charge to the consumer mediator DriversLab subscribes to: MÉDIATION CONSOMMATION DÉVELOPPEMENT — Centre d’Affaires Stéphanois, Immeuble l’Horizon, Esplanade de France, 3 rue J. Constant Milleret, 42000 Saint-Étienne, France — www.medconsodev.eu.

Article 19 — Governing law

These Terms are governed by French law. A consumer Customer residing in another EU country retains in any event the benefit of the mandatory consumer-protection provisions of their country of habitual residence. Failing amicable resolution or mediation, the competent courts are determined under the ordinary rules applicable to consumers.

Article 20 — Miscellaneous

If any clause of these Terms is declared void or unenforceable, the remaining clauses keep their full effect. DriversLab's failure to invoke a breach by the Customer does not amount to a waiver of the right to invoke it later. The computerised records of DriversLab and its payment providers constitute proof of the nature, content and date of orders.

Annex — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the hardware purchase.) For the attention of INTRABYTE (DriversLab), 99 avenue Achille Peretti, 92200 Neuilly-sur-Seine, France — contact@driverslab.com: I hereby notify you of my withdrawal from the contract for the sale of the good below: — Good concerned: DriversLab OBD dongle — Ordered on: ____________ — Received on: ____________ — Order number: ____________ — Consumer name: ____________ — Consumer address: ____________ — Date: ____________ — Signature (only if this form is notified on paper)

Privacy policy

1. Data controller

Personal data collected on the Site and in the SmartFlash application is processed by INTRABYTE, a French SAS with share capital of €1,000, operating the site under the DriversLab brand — 99 avenue Achille Peretti, 92200 Neuilly-sur-Seine, France — Nanterre RCS 912 861 143. Contact: contact@driverslab.com. This policy describes what data is collected, why, who it is shared with, how long it is kept and what your rights are.

2. Data we collect

Orders and account: email address (it identifies your Account and links your vehicles and Maps to it), delivery name and address, phone number if provided at delivery, order history (products, amounts, currency, country). Vehicle: the vehicle selected (make, model, engine) and, when registering in the Application, the technical identifiers needed to prepare your Map (in particular the VIN, ECU identifiers and ECU memory content). Payment: banking data is entered exclusively on Stripe's secure interfaces and never passes through our systems; we store no card data. Waitlist: email address and the vehicle concerned, if you ask to be notified when a vehicle becomes supported. Customer service: the content of your exchanges with us (email and support chat, including the vehicle page you were on when you wrote), for as long as your request is being handled. Browsing: we use no advertising cookies, no trackers and no profiling tools. The host's technical logs (IP address, timestamps) are used solely for the security and operation of the Site. Your approximate country, derived from your IP address by our host, is used on the fly to preselect your country, currency and language — it is neither stored nor used for any other purpose.

3. Purposes and legal bases

Performance of the contract: processing orders, preparing and delivering Maps and hardware, managing the Account and licences, customer service, warranties. Legal obligation: invoicing and accounting. Legitimate interest: security of the Site and the Application, fraud and abuse prevention, improvement of our products; reminders about an order started but not completed — if you entered your email at checkout without finishing, we may send a limited number of reminder emails, each containing a link to stop receiving them. Consent: the waitlist email — you expressly ask to be notified, and we write to you for that purpose; you may withdraw this consent at any time. Beyond these cases, we carry out no marketing and make no automated decisions producing legal effects concerning you.

4. Cookies

The Site sets at most three cookies, all strictly necessary: dl_locale (chosen language) and dl_country (chosen country), kept for twelve (12) months, and one cookie set by the support chat, kept for six (6) months, which lets you find your conversation again when you come back. None is set by simply browsing: the first two only when you make an explicit choice (language/country selector or language banner), the third only once you write to us in the chat. None contains an advertising identifier. They are exempt from consent under the applicable rules, which is why the Site displays no cookie banner. The browser's temporary storage may additionally be used for the duration of a payment (return after a bank redirect), with no tracking of any kind. No advertising, analytics or social-network cookies are used.

5. Recipients and processors

Your data is never sold. It is shared only with the providers strictly necessary to the service, acting on our instructions: — Stripe Payments Europe Ltd (payment processing); — Cloudflare, Inc. (hosting and delivery of the Site); — Crisp IM SAS (support chat), whose servers are located in the European Union. The chat opens with an AI assistant that answers from our published help content and hands over to a person when it cannot; the conversation, your email address and the vehicle page you wrote from are processed within the European Union; — our logistics provider, for shipping and returning the OBD dongle (name, delivery address); — our calibration partner, which receives the vehicle's technical data (ECU identifiers, memory content) needed to prepare the Map — never your contact details; — our transactional email providers. Your data may also be disclosed where the law requires it.

6. Transfers outside the European Union

Some providers (in particular Cloudflare and Stripe) may process data outside the European Economic Area, notably in the United States. These transfers are governed by the mechanisms provided for by the GDPR (adequacy decision, European Commission standard contractual clauses). You can obtain a copy of the applicable safeguards by writing to contact@driverslab.com.

7. Retention periods

Order and invoicing data: ten (10) years (accounting obligations). Account, vehicles and calibration files (including your factory file, kept to allow restoring to stock): for the life of the Account, then three (3) years after the last activity. Unfinished checkouts: email and cart contents kept for three (3) months at most, then deleted. Waitlist: until the requested notification is sent, then three (3) years at most. Customer-service exchanges: three (3) years after the request is closed. Preference cookies: twelve (12) months; support-chat cookie: six (6) months. You may request early deletion of your data at any time (see point 8), subject to legally required retention.

8. Your rights

You have the rights of access, rectification, erasure, restriction, objection and portability over your data, the right to withdraw consent at any time, and (under French law) the right to give directives on what happens to your data after your death. To exercise them, write to contact@driverslab.com from your Account email address; we reply within one (1) month. If you believe your rights are not being respected, you may lodge a complaint with the French supervisory authority: Commission Nationale de l'Informatique et des Libertés (CNIL) — 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France — www.cnil.fr.